EnableComp, LLC
  • Revenue Services
  • Franklin, TN, USA
  • Full Time

Comprehensive benefits including 401(k)!


Position Summary 

The Supervisor Operations Account Management is a senior role on the Operations Account Management team responsible for managing the day-to-day activities of all team members.  The Supervisor - Ops AM is also charged with the responsibility to coach, mentor, develop and train team members.  This critical support role also has direct interaction with EnableComp's external clients as well as the internal clients. This role supports the overall success of our client's accounts by managing and responding to client inquiries, engaging document management processes for the purpose of processing worker's compensation claims as well as payment research, invoice/billing inquiries, file delays, system access, and other relevant items. 

Key Responsibilities

  • Serve as the trainer for the account management department.
  • Attend meetings with the leadership team.
  • Maintain effective communication with various departments within EnableComp.
  • Assist with implementing a quality assurance process for the account management department to improve client experience and promote operational efficiency.
  • Coaching and developing of account management team members.
  • Maintains general overall process flow knowledge to lead workflow related discussions with both internal and external resources. 
  • Manage day-to-day activities of account managers and/or account specialists.
  • Manage internal coordination, communication, and messaging for external client requests and reported issues
  • Submit and receive documentation requests to assigned external client group ensuring EnableComp receives necessary medical claim documentation needed to process claim inventory with insurance companies.
  • Submit document request lists to external clients and monitor those requests on a weekly basis.
  • Serve as primary EnableComp contact with clients, managing day-to-day interaction.
  • Document process changes and message updates for the Revenue Services team as needed.
  • Create, review, and maintain external-facing reports.
  • Review escalated issues and other items as often as necessary internally.
  • Facilitate internal and external meetings to discuss process improvements, resolve client issues, and/or resolve internal issues.
  • Respond and communicate with external clients regarding topics such as: remote system access, document requests, payment research requests, coordination of end-user training, and others.
  • Supervises Account Specialists.
  • Other duties as required.

Requirements and Qualifications

  • Served in an account management role for at least 3 years.
  • High School Diploma or GED required. Associates or Bachelor's preferred.
  • 4+ years' experience successfully functioning in a business-to-business environment, with direct client communication.
  • 1-2 years supervisory or team lead experience.
  • 1 year of billing office experience in a healthcare setting preferred.
  • Limited travel (less than 10%) to client sites.
  • Equivalent combination of education and experience will be considered.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

  • Timely and regular attendance.
  • Passion for client service and creating raving fans!!!
  • Can-do attitude with service-oriented approach and strong sense of urgency with skills to develop and coach team members.
  • Ability to handle large volumes of work while paying close attention to detail.
  • Ability to work in a fast-paced environment while leading a team in multi-tasking, prioritization and meeting timelines on deliverables.
  • Ability to mentor, coach and provide direction to a team members.
  • Exceptional written, verbal and phone skills.
  • Demonstrated experience in working under limited supervision, manage multiple tasks and prioritize assignments with limited time constraints.
  • Effectively communicate issues/problems and results that impact timelines for project completion.
  • Interact professionally at multiple levels within a client-oriented organization.
  • Competent in MS Office Suite and Windows applications.
  • Competent in MS Office Suite and Windows applications.
  • Must be able to remain in stationary position 50% of the time.
  • Occasionally moves about inside the office to access office equipment, etc.
  • Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone and computer.
  • Frequently communicates with clients, payers, co-workers and management. Must be able to exchange accurate information in these situations.
EnableComp, LLC
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